Delete Your Account

We’re sorry to see you go. Here’s how to remove your Katha account and what happens to your data.

Before you start: cancel Katha Heritage

If you subscribe to Katha Heritage, cancel it first in the Google Play Store (Payments & subscriptions → Subscriptions). Deleting your Katha account does not cancel the subscription.

1How to delete your account

You can delete your account directly within the Katha app:

  1. 1.Open the Katha app on your device.
  2. 2.Tap the Settings gear icon in the top-right corner.
  3. 3.Open Account & Plan (in older versions of the app, the DANGER ZONE section) and tap “Delete My Account”.
  4. 4.Choose what happens to your stories: Keep for Family (the default — your recordings stay in the album for your family, shown as “A Former Member”) or Delete Everything (your recordings and transcripts are permanently removed). From 12 October 2026, if you are the last member of an album, there is no family left to keep its stories for: that album and all its stories are deleted, whichever you choose.
  5. 5.Type DELETE to confirm, then sign in once more so we know it’s you.
  6. 6.Your account is removed, along with the data listed below.

What gets deleted

  • ×Your profile and sign-in account (name, email, date of birth)
  • ×Your membership in all family albums
  • ×Your recordings and transcripts — if you choose “Delete Everything”
  • ×Any album you are the last member of — and, from 12 October 2026, all its stories, recordings, photos and comments
  • ×Feedback you sent us, content reports you filed, and your share links, from Katha’s database
  • ×What you added in any album you belong to — your comments, hearts and reactions, prompt requests, invitations you sent or received, and a gift note or voice message you wrote
  • ×Everything Katha stored on your phone (downloaded audio, drafts, settings)

What is kept

  • •Your stories, with their recordings, transcripts and cover photos, if you choose “Keep for Family” (the default), shown to your family as “A Former Member” — except, from 12 October 2026, in an album you are the last member of
  • •In stories that are kept: your name in the recording file’s technical details, and your account ID on cover photos you added
  • •Questions you added to an album that still has other members, with your name on them
  • •Pieces of a recording that was resumed after an interruption and then failed to save
  • •Purchase records we must keep for refunds, tax and Google Play
  • •Crash reports, linked to your account ID, for up to 90 days
  • •Usage analytics, if you turned them on (or used a test version up to 2.3.15), for a limited time
  • •Copies or summaries of feedback and content reports you sent, in our private issue tracker on GitHub, until you ask us to remove them
  • •Content reports other people filed about your stories, comments or translations, with your account ID and any quoted text, and summaries of them in our private issue tracker on GitHub

Can’t access the app?

Email us at kathalabs.help@gmail.com with the email address associated with your Katha account. We will process your deletion request — including anything in the “What is kept” list you want removed — within 7 business days. We can’t remove one person’s data from our encrypted backups or server logs, so those copies expire on their own within 30 days after we finish deleting your data. We use backups only to recover from errors.